Resume

Marketing team leader with a record of success in developing, executing, and measuring strategic marketing initiatives that drive revenue growth. Recognized for ability to build meaningful business relationships with vendors, customers, peers, and executives.

AREAS OF EXPERTISE

MarketingCommunicationLeadership
Strategic PlanningCross-Functional CollaborationTeam Building
CreativityActive ListeningTraining/Coaching
KPI AnalysisDirecting Creative AgenciesProcess Improvement
Market ResearchPresenting/Public SpeakingRelationship Building

Experience

Marketing Specialist, III (Intel)
SYNNEX Corporation, June 2020 – Present

Team lead for the Intel vendor line. Drives overall component and branded marketing strategy. Creates marketing plans that are aligned with business goals. Collaborates across departments to enhance SYNNEX value proposition messaging. Leads ROI reporting and analytics back to vendor to continually improve go-to-market strategies. Develops and grows a team that fosters quality, innovation, and creativity.
Key Achievements:

  • Led the team to grow Intel marketing revenue by 24% YoY during 2020 pandemic
  • Established team roles and responsibilities; studied workflows and implemented more effective processes
  • Developed a strong relationship and culture of mutual support with the team which resulted in better work performance
  • Created and executed email personalization strategy that dramatically increased loyalty program engagement

Marketing Specialist, II (Microsoft Cloud/CSP)
SYNNEX Corporation, January 2019 – June 2020

Responsible for driving qualified leads to sales team through the strategic development and execution of integrated marketing initiatives and digital campaigns. Managed co-op/MDF budgets as well as complex claiming operations for Microsoft vendor line.
Key Achievements:

  • Improved process for calculating effectiveness of campaigns and programs; was able to show Microsoft CSP monthly revenue grew as a result of various campaigns
  • Recognized for quickly making a positive impact on the marketing activities, and bringing new ideas to the team

Marketing Manager
Cleva North America, Inc., February 2013 – November 2018

Managed trade show exhibits for 13+ national industry events. Directed and contributed to creative teams on development and implementation of marketing campaigns and graphic design projects. Conducted and presented competitive analysis findings to sales and product teams to measure initiatives, provide business insights, and improve ROI. Wrote SEO-optimized website content for corporate e-commerce retail product pages.
Key Achievements:

  • Led marketing and sales teams to design Voice of Customer (VOC) program to analyze & solve business challenges; efforts recognized through a receipt of the 2017 MarCom Award for packaging design
  • Developed event exhibit house RFP process, negotiated contract with new vendor which resulted in $11K savings (9% of budget)
  • Increased web sales by nearly 50% by switching e-commence platform, which also reduced customer service call volumes
  • Drove positive online mentions/reviews up by 35% by developing a daily User Generated Content (UGC) & online reputation management strategy. Trained e-commerce staff on daily maintenance of the program

Marketing Consultant (Contract)
Vocati, Inc., March 2018 – January 2019

Led market research and competitive analysis activities designed to develop marketing plan for SaaS product. Managed and assigned tasks for marketing intern, reviewed work, and provided feedback for improvement. Created and executed digital marketing initiatives including email marketing, and lead nurturing workflows. Produced and optimized website elements, including landing pages, website copy, CTAs, and forms on HubSpot & WordPress.
Key Achievements:

  • Created LinkedIn, Facebook, Twitter and Instagram accounts; increased social engagement by 118% and followers by 99% within 3 months of implementation
  • Managed scriptwriter and video production team to produce a promotional video; defined scope of work, negotiated contract terms, and developed an overriding theme, and directed production

Marketing Coordinator
Banyan Consulting LLC, February 2004 – October 2012

Managed website and newsletter activities. Adhered to established brand guidelines to effectively communicate value propositions and messaging. Monitored web analytics dashboards, reports, and pointed out key areas of importance. Designed promotional materials including, but not limited to, corporate brochures, product data sheets, presentations, and proposals. Organized annual client conference, event marketing webinars and seminars. Managed receptionist from 2005 to 2010 – Recruited, interviewed, trained, supervised, and evaluated employee performance (60% were promoted internally).
Key Achievements:

  • Tracked sales goals, generated revenue reports, and drafted comprehensive RFP responses to support sales team
  • Leveraged Google Analytics to analyze effectiveness of inbound marketing campaigns; issued recommendations that significantly improved traffic by 40% in 5 months and tripled new visitors in 1 year

Marketing Assistant/Support Staff II, Student Life
Carnegie Mellon University, October 2000 – September 2003

  • Designed marketing materials to promote university events and programs
  • Provided administrative support to ensure cost-effective office operations
  • Recruited and managed student worker team of 4 each semester
  • Key Achievement: Promoted from Support Staff I to level II after one year

Advertising Specialist
Winn-Dixie, Inc. (Regional Corporate Office), November 1998 – January 2000

  • Designed profit-driven specialty and weekly in-store advertisements, along with supporting the development of diverse marketing projects

    TECHNICAL SKILLS

    • Productivity/Collaboration Software: Office 365 (Microsoft Word, Excel, PowerPoint, Teams); Webex; Asana; Smartsheet
    • Graphics Software: Canva; Adobe Illustrator, Photoshop, PremierPro, InDesign
    • Marketing Automation: Marketo, Hootsuite; HubSpot (Inbound Certified); MailChimp; Survey Monkey
    • Web Analytics: Google Analytics
    • Content Management Systems: WordPress; BigCommerce
    • Web Programming: Basic HTML

    PRODUCT TRAINING

    • Microsoft 365 Fundamentals (Microsoft Learn) – Learn the business value of Microsoft Dynamics 365 and the Power Platform – Trophy
    • Selling IoT Solutions (Intel Partner University) – Earners of this competency have demonstrated knowledge, understanding, and proficiency in IoT to be able to advise and make customer recommendations to drive business and increase revenue selling IoT solutions – Badge
    • AI Foundations (Intel Partner University) – In progress

    PROFESSIONAL DEVELOPMENT

    LinkedIn Learning
    February 2021 – May 2021

    • Building Resilience as a Leader (Course)
    • New Manager Foundations (Course)
    • Online Marketing Foundations (Course)

    Toastmasters International
    August 2016 – June 2020

    • VP of Public Relations (July 2017 – June 2018) – Developed and implemented a digital marketing plan which resulted in 20% increase in new membership
    • Deliver prepared and extemporaneous speeches as well as evaluations of other speakers; awarded multiple Best Speaker, Best Evaluator, and Best Table Topics ribbons
    • Earned Competent Leader Award (CL) & Competent Communicator Award (CC)

    DesignThinkers Academy
    March 2018

    • Customer Journey Mapping Course – Learned core principals of design thinking including stakeholder mapping, building personas, creating customer journey maps, and analysis of opportunity areas – Certificate

    EDUCATION

    • Certificate In Graphic Design, Living Arts College, School of Communication Arts
    • Extensive Coursework, Carnegie Mellon University & North Carolina State University

    COMMUNITY INVOLVEMENT

    Auction Committee Member
    SYNNEX Share The Magic
    April 2021 – Present

    • Currently working with chairperson on contacting local business for SSTM gala auction donations

    Team-in-Training Participant
    Leukemia & Lymphoma Society
    May 2008 – May 2010

    • Successfully coordinated individual fundraising efforts, and raised $4,500+ for cancer research to support society goals.